Company Description
Windfall, Inc. is a full-service creative agency located in Missoula, MT. We are agents for change, committed to telling compelling stories that inspire, promote cultural exchange, and advocate for important causes. With a strict policy against boring, we approach our work with passion, creativity, and a commitment to making a difference. We value small-town authenticity and foster strong relationships with our clients, treating them like family. Join us in the remarkable and vibrant community of Missoula as we create epic stories together.
Role Description
This is a full-time, on-site role as a Contact Center Representative at Windfall, Inc. In this role, you will be responsible for providing excellent customer service to clients and customers. Your day-to-day tasks will include answering phone calls, addressing customer inquiries and concerns, resolving issues, and ensuring customer satisfaction. You will also be expected to maintain accurate records, utilize computer systems and software, and collaborate with other team members to deliver exceptional service.
Qualifications
- Strong interpersonal skills and a customer-focused mindset
- Experience in customer service, providing support, and resolving customer inquiries
- Computer literacy and proficiency in using software and systems
- Ability to effectively communicate with customers and team members
- Attention to detail and strong organizational skills
- Ability to multitask and prioritize work in a fast-paced environment
- Knowledge of Montana geography is a plus
- Knowledge and/or experience working in the Montana tourism industry is a plus
- Previous experience in a call center or customer service role is a plus
- High school diploma or equivalent is required
Compensaiton
- Wages based on customer service experience or related experience.
- Full benefits package including health, dental, vision, and life insurance.
- Paid time off and other bonus paid days off.
- Opportunity for advancement in the contact center as well as the agency.
